Shipping options
We offer a choice between tracked and untracked shipping for most countries we ship to. Please check the shipping table below for delivery time estimates, but please note that deliveries may take longer due to factors out of our control.
Due to order volumes, please allow our team up to 3 working days to process your order.
Parcel forwarding to EU countries
Some countries within the EU are more strict about importation of medications, in particular:
- Austria
- Croatia
- Belgium
- Bulgaria
- Denmark
- Estonia
- Finland
- Germany
- Hungary
- Ireland
- Italy
- Lithuania
- Luxembourg
- Norway
- Poland
- Portugal
- Slovenia
- Slovakia
- Sweden
If you are ordering PrEP to any of the above countries, we strongly advise you to use a parcel forwarding service. The services below accept packages to a UK address, and then relay it onward to a country within the EU. Should you use such a service, we will only be responsible for delivery of the parcel to the UK address; it is the duty of the forwarding service to relay it on thereafter.
The services below have worked well for our customers, and we are not affiliated to them in any way:
Once your account with one of the above providers has been created, please place your PrEP order to the UK address provided.
Our delivery guarantee (see section below) for customers ordering to the countries above only applies if a parcel forwarding service is used.
Prescription requirements
In certain countries, a prescription might be needed in order to ensure successful delivery of your order. We generally do not require a prescription for countries within the EU. For all other countries, we advise you to check the table below to see if a prescription is recommended.
You should upload a dated, signed and scanned copy of your prescription at the checkout page if it is needed for your country. We will not be responsible for any unsuccessful deliveries due to missing prescriptions.
Import taxes and guaranteed delivery
In very rare cases, import taxes might be imposed on your order by customs in your country. In this case, paying for the import tax is your sole responsibility, and not that of PrEP Online.
We guarantee delivery for our most frequently served countries, which means that we will send out a replacement package if the initial order fails to arrive for any reason. However, we are unable to guarantee this for certain countries, indicated in the shipping table below. By ordering from us to one of these countries, you accept that we will not be responsible for any failed delivery for any reason whatsoever.
Shipping Information by Country
| Country | Guaranteed delivery? | Tracked shipping | Untracked shipping |
|---|---|---|---|
| Afghanistan | No | 6-7 working days | 10-12 working days |
| Albania | No | - | 10-12 working days |
| Algeria | No | - | 10-12 working days |
| Angola | No | - | 10-12 working days |
| Anguilla | No | - | 10-12 working days |
| Argentina | Yes | - | 10-12 working days |
| Armenia | Yes | - | 10-12 working days |
| Aruba | Yes | - | 10-12 working days |
| Australia | Yes | 6-7 working days | 10-12 working days |
| Austria | Yes (only if parcel forwarding used) | 5-8 working days | 7-10 working days |
| Azerbaijan | Yes | - | 10-12 working days |
| Bahamas | Yes | - | 10-12 working days |
| Bahrain | No | 6-7 working days | 10-12 working days |
| Bangladesh | Yes | 6-7 working days | 10-12 working days |
| Barbados | Yes | 6-7 working days | 10-12 working days |
| Belarus | No | 6-7 working days | 10-12 working days |
| Belgium | Yes (only if parcel forwarding used) | 5-8 working days | 7-10 working days |
| Belize | No | - | 10-12 working days |
| Bermuda | No | 6-7 working days | 10-12 working days |
| Bhutan | No | 6-7 working days | 10-12 working days |
| Bonaire, Sint Eustatius and Saba | No | - | 10-12 working days |
| Bosnia and Herzegovina | No | - | 10-12 working days |
| Botswana | No | 6-7 working days | 10-12 working days |
| Brazil | Yes | - | 10-12 working days |
| Brunei | No | 6-7 working days | 10-12 working days |
| Bulgaria | Yes | 5-8 working days | 7-10 working days |
| Burkina Faso | No | - | 10-12 working days |
| Burundi | No | - | 10-12 working days |
| Cambodia | Yes | 6-7 working days | 10-12 working days |
| Cameroon | No | - | 10-12 working days |
| Canada | No | 6-7 working days | 10-12 working days |
| Cayman Islands | No | 6-7 working days | 10-12 working days |
| Chile | Yes | - | 10-12 working days |
| China | Yes | 6-7 working days | 10-12 working days |
| Colombia | Yes | - | 10-12 working days |
| Congo | Yes | - | 10-12 working days |
| Costa Rica | No | - | 10-12 working days |
| Croatia | Yes | 5-8 working days | 7-10 working days |
| Cuba | No | 6-7 working days | 10-12 working days |
| Curaçao | No | - | 10-12 working days |
| Cyprus | Yes | 5-8 working days | 7-10 working days |
| Czech Republic | Yes | 5-8 working days | 7-10 working days |
| Denmark | Yes (only if parcel forwarding used) | 5-8 working days | 7-10 working days |
| Djibouti | No | - | 10-12 working days |
| Dominica | No | - | 10-12 working days |
| Dominican Republic | No | - | 10-12 working days |
| Ecuador | Yes | - | 10-12 working days |
| Egypt | No | 6-7 working days | 10-12 working days |
| El Salvador | Yes | - | 10-12 working days |
| Eritrea | Yes | 6-7 working days | 10-12 working days |
| Estonia | Yes | 5-8 working days | 7-10 working days |
| Ethiopia | No | 6-7 working days | 10-12 working days |
| Faroe Islands | No | - | 10-12 working days |
| Fiji | Yes | 6-7 working days | 10-12 working days |
| Finland | Yes (only if parcel forwarding used) | 5-8 working days | 7-10 working days |
| France | Yes | 5-8 working days | 7-10 working days |
| French Polynesia | No | - | 10-12 working days |
| Gambia | No | - | 10-12 working days |
| Georgia | No | 6-7 working days | 10-12 working days |
| Germany | Yes (only if parcel forwarding used) | 5-8 working days | 7-10 working days |
| Ghana | No | 6-7 working days | 10-12 working days |
| Gibraltar | No | - | 10-12 working days |
| Greece | Yes | 5-8 working days | 7-10 working days |
| Greenland | Yes | - | 10-12 working days |
| Hong Kong | Yes | 6-7 working days | 10-12 working days |
| Hungary | Yes | 5-8 working days | 7-10 working days |
| Iceland | Yes | 5-8 working days | 7-10 working days |
| India | Yes | 6-7 working days | 10-12 working days |
| Indonesia | Yes | - | 10-12 working days |
| Ireland | Yes | 5-8 working days | 7-10 working days |
| Israel | Yes | 6-7 working days | 10-12 working days |
| Italy | Yes (only if parcel forwarding used) | 5-8 working days | 7-10 working days |
| Jamaica | Yes | - | 10-12 working days |
| Japan | Yes | 6-7 working days | 10-12 working days |
| Jersey | No | - | 10-12 working days |
| Jordan | No | 6-7 working days | 10-12 working days |
| Kazakhstan | Yes | - | 10-12 working days |
| Kenya | Yes | 6-7 working days | 10-12 working days |
| Kiribati | No | - | 10-12 working days |
| Korea | Yes | 6-7 working days | 10-12 working days |
| Kuwait | No | - | 10-12 working days |
| Kyrgyzstan | Yes | - | 10-12 working days |
| Laos | No | - | 10-12 working days |
| Latvia | Yes | 5-8 working days | 7-10 working days |
| Lebanon | No | - | 10-12 working days |
| Lesotho | No | - | 10-12 working days |
| Libya | No | - | 10-12 working days |
| Lithuania | Yes | 5-8 working days | 7-10 working days |
| Luxembourg | Yes | 5-8 working days | 7-10 working days |
| Macau | Yes | 6-7 working days | 10-12 working days |
| Macedonia | Yes | - | 10-12 working days |
| Malawi | Yes | 6-7 working days | 10-12 working days |
| Malaysia | Yes | 6-7 working days | - |
| Maldives | Yes | - | 10-12 working days |
| Malta | Yes | 5-8 working days | 7-10 working days |
| Mauritania | No | - | 10-12 working days |
| Mauritius | Yes | 6-7 working days | 10-12 working days |
| Mexico | No | - | 10-12 working days |
| Moldova | Yes | - | 10-12 working days |
| Mongolia | Yes | 6-7 working days | 10-12 working days |
| Montenegro | No | - | 10-12 working days |
| Morocco | Yes | 6-7 working days | 10-12 working days |
| Mozambique | Yes | - | 10-12 working days |
| Myanmar | No | - | 10-12 working days |
| Namibia | No | 6-7 working days | 10-12 working days |
| Nepal | No | 6-7 working days | 10-12 working days |
| Netherlands | Yes | 5-8 working days | 7-10 working days |
| New Caledonia | No | - | 10-12 working days |
| New Zealand | Yes | 6-7 working days | 10-12 working days |
| Nigeria | Yes | - | 10-12 working days |
| Norway | Yes (only if parcel forwarding used) | 5-8 working days | 7-10 working days |
| Oman | No | 6-7 working days | 10-12 working days |
| Pakistan | No | 6-7 working days | 10-12 working days |
| Panama | Yes | - | 10-12 working days |
| Papua New Guinea | No | - | 10-12 working days |
| Paraguay | No | - | 10-12 working days |
| Peru | Yes | - | 10-12 working days |
| Philippines | Yes | 6-7 working days | - |
| Poland | Yes | 5-8 working days | 7-10 working days |
| Portugal | Yes | 5-8 working days | 7-10 working days |
| Qatar | No | 6-7 working days | 10-12 working days |
| Romania | Yes | 5-8 working days | 7-10 working days |
| Russia | Yes | 6-7 working days | 10-12 working days |
| Senegal | No | 6-7 working days | 10-12 working days |
| Serbia | No | - | 10-12 working days |
| Seychelles | Yes | - | 10-12 working days |
| Sierra Leone | No | - | 10-12 working days |
| Singapore | Yes | 6-7 working days | 10-12 working days |
| Slovakia | Yes | 5-8 working days | 7-10 working days |
| Slovenia | Yes | 5-8 working days | 7-10 working days |
| Solomon Islands | No | - | 10-12 working days |
| South Africa | No | 6-7 working days | 10-12 working days |
| Spain | Yes | 5-8 working days | 7-10 working days |
| Sri Lanka | No | - | 10-12 working days |
| Sudan | No | 6-7 working days | 10-12 working days |
| Swaziland | No | - | 10-12 working days |
| Sweden | Yes (only if parcel forwarding used) | 5-8 working days | 7-10 working days |
| Switzerland | Yes | 5-8 working days | 7-10 working days |
| Syria | No | - | 10-12 working days |
| Taiwan | Yes | 6-7 working days | 10-12 working days |
| Tanzania | No | 6-7 working days | 10-12 working days |
| Thailand | Yes | 6-7 working days | 10-12 working days |
| Togo | No | - | 10-12 working days |
| Tonga | No | - | 10-12 working days |
| Trinidad and Tobago | No | - | 10-12 working days |
| Tunisia | No | - | 10-12 working days |
| Turkey | No | 6-7 working days | 10-12 working days |
| Uganda | No | 6-7 working days | 10-12 working days |
| Ukraine | Yes | 6-7 working days | 10-12 working days |
| United Arab Emirates | No | 6-7 working days | 10-12 working days |
| United Kingdom (UK) | Yes | 2-4 working days | 5-7 working days |
| United States of America (USA) | Yes | 6-7 working days | 10-12 working days |
| Uruguay | No | - | 10-12 working days |
| Uzbekistan | No | - | 10-12 working days |
| Vanuatu | No | - | 10-12 working days |
| Venezuela | Yes | - | 10-12 working days |
| Vietnam | Yes | 6-7 working days | 10-12 working days |
| Virgin Islands | No | - | 10-12 working days |
| Yemen | No | - | 10-12 working days |
| Zambia | No | - | 10-12 working days |
| Zimbabwe | No | - | 10-12 working days |
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Visit our FAQ and support page.
